How can we help?

We offer plans for use in the Americas, Asia, Europe, Middle East, Oceania and Africa. A full list of destinations is available at https://2GO.zero1.sg

You will receive an SMS alert once you cross 3 thresholds @ 50%, 76% and 96% consumption respectively.

There are several reasons you might be having trouble scanning your QR code.

Please use the checklist to identify the issues:

Step 1: Is your phone compatible with eSIMs?

• If you have already checked whether your phone is compatible, you can move onto Step 2.
• If you are not sure, check our updated eSIM-compatible device list to see if your model of phone is compatible. 
• You also need to make sure that your device is carrier-unlocked.

Step 2: Are you scanning from your phone’s settings menu? 

• You cannot scan the QR code from your phone’s camera. 
• You must go to your phone’s settings menu and follow the right process to scan the QR code. 
• For more information on setting up your eSIM, check the eSIM Setup Guide for your device. 

Step 3: Are you connected to Wi-Fi? 

• Installing an eSIM requires data connection. Without an active connection, scanning the QR code may not work correctly.
• We recommend downloading and installing the eSIM before your trip but refrain from activating it by enabling data roaming until you reach your destination.

Please follow the troubleshooting guide at the end of the Physical SIM Setup Guide

You have activated data on your phone, enabled roaming and have network coverage, but you’re still not connected to the internet? 

Chances are the APN is incorrectly set. Your APN (Access Point Name) is what lets you acces the internet after you have latched on to the network. While in most cases, the APN is automatically set, sometimes, we will have to restart the phone or to set it manually.  

You can try the following steps: 

1. Turn off your phone and turn it on again. They try to access data again 
2. If this does not work, check your APN settings below:  (note for everyone: we can use bicsapn, but the various donor IMSI will use their own APNs) 

Access Point Name: BICS Internet 

APN: bicsapn 

Leave the rest of the settings empty 

Setting up your APN on iOS 

• Go to Settings > Mobile Data 
• Select the Travel Data  
• Tap Mobile Data Network 
• Enter the APN settings

Setting up your APN on Android 

• Go to Settings > Network & Internet 
• Tap Mobile Networks > Access Point Name 

Enter the APN settings

Do not uninstall your eSIM if you still want to use it. 

You should only uninstall your eSIM once you have finished using your data plan. 

If your eSIM is not working, do not uninstall it! 

Get in touch with our customer support team first, we will help you identify and resolve the problem! Send us a message via Facebook or email us at 2go@zero1.sg.

If you have any problems using Zero1 2GO Travel Data SIM service, please send us a message via Facebook or email us at 2go@zero1.sg if you require assistance.

The Zero1 2GO Travel Data eSIM QR code will be sent to you via an order confirmation email once payment has been made for a plan. 

If you don’t see the email in your inbox, it might have gone into your spam folder. If you have not received an email after more than 30 minutes, ask for help via Facebook Messenger or email in at 2go@zero1.sg and we’ll sort it out for you.

Download the eSIM via your data setting once at your destination. Download requires internet access, so ensure you are connected to Wi-Fi before you begin the process.

The eSIM will automatically activate by connecting to your destination's mobile network. Please check your plan’s page on 2go.zero1.sg for which network(s) to connect to. 

Important Notes:

• Android users have the option of scanning or uploading an image of the QR code into their data settings to download their eSIM. Please save the QR code into your phone's photo album prior to travel.
• iPhone users only have the option of scanning the QR code to download their eSIM. Please save the QR code on another device or print out the QR code prior to travel.

Setting up an eSIM requires an internet connection, so make sure you are connected to Wi-Fi before you start this process. 

• Add the new data plan - Go to Settings > Mobile Data > Add Data Plan. If you can’t see these options in your phone’s settings menu, this may be due to the model of phone you have. You can find the specific steps for your phone in the guide linked bellow.
• Scan the QR code - Your data settings will trigger your camera so you may scan the QR code provided to you after purchasing your eSIM. The easiest way to do so is to have your QR code open on your computer screen or printed out so you can scan it with your phone. If you have not received the QR code, please contact our customer support team so we may assist you.
  • Android users have the option of scanning or uploading an image of the QR code into their data settings to download their eSIM.
  • iPhone users only have the option of scanning the QR code to download their eSIM.
• Start the download - Once you have scanned the QR code, your eSIM will begin downloading into your phone. Tap on “Confirm” if prompted to start downloading.
• Choose a name for your data plan - You can now give your data plan a name to differentiate it from your other SIM card. We recommend calling it "2GO Travel".
• Set up your eSIM for data only - Choose the new data plan as the option for “data only”. This means that you can keep your original SIM for calls and text messages.
• Turn on mobile data and data roaming - Once at your destination, you may activate your plan by turning on both mobile data and data roaming in your phone’s settings.

You may also follow this eSIM Setup Guide.

Still need some help with the set-up process? 

We’re here to help! Please send us a message via Facebook or email us at 2go@zero1.sg if you require assistance.  

Yes, eSIMs work as dual SIM. That means you can continue using your regular SIM card while using your Zero1 2GO Travel Data eSIM. 

Important: 

Just because your phone has dual SIM technology doesn’t necessarily mean it’s eSIM compatible. Also note that you may incur roaming charges for voice calls or SMS. 

Please check that your phone model appears in our eSIM-compatible device list.

For eSIMs: 

1. Download the eSIM via your data setting once at your destination. Download requires internet access, so ensure you are connected to Wi-Fi before you begin the process.
2. The eSIM will automatically activate by connecting to your destination's mobile network. Please check your plan’s page on 2go.zero1.sg for which network(s) to connect to. 

For Physical SIMs: 

1. Once you arrive at your destination, install the physical SIM – this can be in sim slot 1 for phones that only support one sim or in sim slot 2 if the device supports more than 1 sim slot 
2. Activate the new SIM by connecting to the network to get the most out of your plan and avoid losing any days of connection. 

Physical SIM Setup Guide

An eSIM is a digital version of a SIM card. It can be used on any device which supports eSIM. You may refer to our eSIM-compatible device list.

Make sure that your phone is compatible with eSIM technology and that it’s unlocked. 

• Check that your phone model appears in our eSIM-compatible device list.
• Follow the steps in this eSIM Setup Guide to find out whether your phone is carrier-unlocked.

eSIM-Compatible Device List

The Zero1 2GO Travel Data SIM supports data service only. You can use data service for calls via Whatsapp, Viber and other such applications. 

The Zero1 2GO Travel Data SIM service supports Tethering on your mobile phone. However, do note that data consumption will be higher when you tether your phone to multiple devices. 

The Zero1 2GO Travel SIM service (whether using physical SIMs or eSIMs) consists of a data plan so you can connect to the internet during your trip and not have to worry about surprise roaming bills. This service does not include calls or text messages, but you can make calls and send text messages via WhatsApp or other similar apps as these work using data. 

You can find a list of all the supported mobile networks for 2GO plans here: Supported Networks for 2GO. This page provides information on coverage in different regions to help you stay connected while traveling.

Ensure that the network in your destination is supported by 2GO. You can check the list of supported networks here: Supported Networks for 2GO. If your destination network is supported and you still face issues, try restarting your device.